Refund Policy

This Refund Policy (“Policy”) governs requests for refunds related to subscriptions, in-app purchases, and other paid services (collectively, the “Services”) offered by MyNursePal Inc., a corporation (“MyNursePal,” “we,” “us,” or “our”). By purchasing or using the Services, you (“you” or “Customer”) agree to be bound by this Policy. This Policy is incorporated by reference into, and forms part of, our Terms of Service and Privacy Policy. In the event of a conflict between this Policy and our Terms of Service, the Terms of Service shall control unless this Policy expressly states otherwise. Nothing in this Policy is intended to limit, waive, or otherwise affect any non-waivable statutory rights you may have under applicable consumer protection laws in your jurisdiction. Where such laws grant rights greater than those described herein, those rights shall apply.

1. Subscription Refunds for Direct Purchases

If you purchased a MyNursePal subscription directly from MyNursePal through our website or other first-party channels (and not through a third-party app marketplace), you may be eligible to request a refund subject to the conditions set forth in this Section 1 and elsewhere in this Policy.

1.1 Refund Eligibility Windows

Refund requests will be considered eligible only when submitted within the applicable window set forth in the table below:

1.2 Method of Refund

Approved refunds will be issued to the original payment method used at the time of purchase. MyNursePal reserves the right, in its sole discretion, to issue refunds in the form of account credit where the original payment method is no longer available, has expired, or cannot otherwise be credited.

1.3 Eligibility Conditions

All refund requests are subject to verification by MyNursePal and may be denied where, in our reasonable judgment, the request does not satisfy the conditions of this Policy or where circumstances described in Section 8 (Non-Refundable Situations) apply.

2. Purchases Through Third-Party App Marketplaces

If you purchased your MyNursePal subscription through the Apple App Store, Google Play Store, or any other third-party application marketplace or distribution platform (each, an “App Marketplace”), the App Marketplace acts as the merchant of record for that transaction. As such, all billing, refund, and cancellation requests for those purchases are governed by the policies, terms, and procedures of the applicable App Marketplace, and not by this Policy.

MyNursePal does not have the ability to process refunds for purchases made through an App Marketplace. To request a refund for such purchases, you must contact the applicable App Marketplace directly using the resources below:

• Apple App Store: reportaproblem.apple.com
• Google Play Store: support.google.com/googleplay

While we cannot process refunds for App Marketplace purchases, our support team is available to provide reasonable guidance regarding the applicable refund procedures. MyNursePal makes no representations or warranties regarding the outcome of any refund request submitted to a third-party App Marketplace.

3. Cancellation

You may cancel your subscription at any time through your account settings or, where applicable, through the App Marketplace from which the subscription was purchased. Upon cancellation:

• Future renewal charges will cease as of the next scheduled billing date.
• You will retain access to paid features until the end of the then-current billing period; and
• No prorated refund will be issued for the unused portion of the current billing period, except where required by applicable law or where a refund is independently authorized under this Policy.

Cancellation alone does not entitle you to a refund. Refund eligibility is determined solely under the terms of this Policy.

4. Accidental Purchases

MyNursePal offers a forty-eight (48) hour grace period during which a Customer may request reversal of a purchase that was made in error, including but not limited to: (i) duplicate subscriptions, (ii) selection of an incorrect plan or billing cycle, or (iii) inadvertent first-time purchases.

To qualify for the accidental-purchase grace period:

• The request must be submitted within forty-eight (48) hours of the purchase date.
• The Services must not have been substantially used during the grace period, as determined by MyNursePal in its reasonable discretion; and
• The purchase must have been made directly through MyNursePal, not through a third-party App Marketplace.

Approval of an accidental-purchase request is at MyNursePal’s discretion. We will generally approve requests that satisfy the conditions above, but reserve the right to deny requests where evidence of abuse or substantial use is present.

5. Unauthorized Charges

If you believe a charge was made to your payment method without your authorization, you must notify MyNursePal as promptly as reasonably practicable by contacting our support team at the email address listed in Section 11. Failure to provide timely notice may limit MyNursePal’s ability to investigate and resolve the matter. MyNursePal will investigate all unauthorized-charge claims in good faith. Following verification, including reasonable security and identity-verification measures, charges determined to be unauthorized will be refunded in full to the original payment method. MyNursePal reserves the right to take additional measures, including suspension or termination of accounts associated with fraudulent activity, and to cooperate with law enforcement and payment processors as appropriate.

6. Service Failures and Technical Issues

You may be eligible for a refund, in whole or in part, where:

• The Services fail to function substantially as described in our published documentation or marketing materials;
• You were charged for the Services but were not provided access through no fault of your own;
• A documented technical issue attributable to MyNursePal prevented your normal use of the Services for a material period; or
• A billing error occurred.

To submit a claim under this Section, you must contact MyNursePal support with a reasonably detailed description of the issue, the date(s) of occurrence, and any supporting information. MyNursePal will investigate such claims in good faith and, where validated, will issue an appropriate refund, account credit, or other remedy in its reasonable discretion. The remedies described in this Section are non-exclusive and do not limit any other remedy available under this Policy or applicable law.

7. Free Trials and Promotional Offers

Where MyNursePal offers a free trial, promotional discount, or introductory pricing, the specific terms presented at the point of enrollment (including duration, automatic-conversion terms, and any limitations on refund eligibility) shall apply in addition to, and shall control in the event of a conflict with, this Policy. Promotional credits, vouchers, and similar non-cash items are generally non-refundable except as expressly stated at the time of issuance or as required by applicable law.

8. Non-Refundable Situations

Notwithstanding any other provision of this Policy, MyNursePal reserves the right, in its sole and reasonable discretion, to deny a refund request where:

• The request is made outside the applicable refund window and no statutory right of refund applies;
• The Customer has substantially used the Services during the refund window;
• The Customer has a history of repeated refund requests that, in MyNursePal’s reasonable judgment, indicates a pattern of abuse;
• The request relates to fees, taxes, or charges that are non-refundable by the underlying payment processor, App Marketplace, or governmental authority;
• The request is associated with fraudulent activity, chargeback abuse, or violation of our Terms of Service;
• The Customer attempts to retain access to or benefits from the Services after a refund has been issued; or
• Issuance of a refund would violate applicable law.

Denial of a refund request shall not constitute a waiver by MyNursePal of its right to enforce this Policy in any future matter.

9. Processing Time and Confirmation

Approved refunds for purchases made directly through MyNursePal will generally be processed within five (5) to ten (10) business days following approval, although actual posting times depend on the policies and processing timelines of the issuing financial institution. Refunds for purchases made through an App Marketplace are processed in accordance with the timelines of that App Marketplace, which are outside MyNursePal’s control. MyNursePal will provide confirmation by email once a refund has been approved and submitted for processing. The email shall be sent to the address associated with the Customer’s account at the time of the request.

10. Consumer Protection Rights

Nothing in this Policy limits, modifies, or excludes any rights you may have under applicable consumer protection laws, including but not limited to laws governing digital services, subscription contracts, distance selling, and statutory rights of withdrawal. Customers located in the European Union, the United Kingdom, the United States, Canada, Australia, and other jurisdictions may have additional rights that operate independently of this Policy. Where applicable law confers rights greater than those provided herein, those statutory rights shall prevail.

11. How to Request a Refund

Refund requests for purchases made directly through MyNursePal must be submitted in writing to:

Email: info@mynursepal.com

To assist in the timely processing of your request, please include the following:

• The full name and email address associated with your account;
• The date and amount of the charge for which a refund is sought;
• The order, transaction, or receipt number, if available; and
• A brief description of the reason for the refund request.

MyNursePal will acknowledge receipt of your request and respond with a decision within a commercially reasonable time. We may request additional information necessary to verify your identity and the validity of the request.

12. Changes to This Policy

MyNursePal reserves the right to modify, amend, or update this Policy at any time, in its sole discretion. Any material changes will become effective upon posting of the revised Policy on our website or other notice as may be required by applicable law. The “Effective Date” and “Last Updated” dates at the top of this Policy indicate when the Policy was most recently revised. Your continued use of the Services following the posting of a revised Policy constitutes your acceptance of such revisions. Refund requests will be evaluated under the version of this Policy in effect on the date the underlying purchase was made, unless otherwise required by applicable law.

13. No Waiver; Severability

Failure by MyNursePal to enforce any provision of this Policy shall not be construed as a waiver of that provision or of MyNursePal’s right to enforce it in the future. If any provision of this Policy is found by a court or other tribunal of competent jurisdiction to be unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be interpreted, modified, or replaced to most closely reflect the original intent of the parties to the maximum extent permitted by law.

14. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, except to the extent that mandatory provisions of applicable consumer protection law require otherwise. Any dispute arising out of or relating to this Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

15. Contact Information

Questions regarding this Policy or a specific refund request should be directed to:

MyNursePal Inc.
Attn: Customer Support — Refunds
Email: info@mynursepal.com
Address: 571 Boston Turnpike STE 3 #1038 Shrewsbury MA 01545